Lavish Shipping, Exchange, return, payment and cancellation policy
Place of delivery
All shipments available on our website are chargeable to all cities of the kingdom of Saudi Arabia, the state of Kuwait, the United Arab Emirates, the state of Oman, the state of Bahrain and Qatar, although we strive hard to deliver all your orders to the door of the house, some orders may be directed to pick up from the branch of the delivery company closest to you because some cities and villages are not supported for home delivery service through our delivery service providers .
Delivery time
We work with the best delivery service providers in the region and strive to deliver your orders with the highest quality and speed possible .the delivery times listed are based on business days, which are all days of the week except Friday.
The estimated times below exclude all orders that are not available in fast delivery stores and special orders such as packaging, sculpture, etc.where the delivery time is from two to seven working days.
Estimated shipping time :
Kingdom of Saudi Arabia :
Inside : Riyadh – Dammam and Jeddah : from day to two days
Other cities of the kingdom: from two to 7 working days
Shipping cost :
Saudi Arabia
For orders, it is 30 riyals (Riyadh – Dammam and Jeddah)
Other cities in the kingdom 30 riyals
International delivery 65 SAR (Gulf countries except Qatar
Delivery to Qatar (SAR 80 )
There are no hidden fees or taxes when buying from lavish, all prices shown in front of you are the final prices inclusive of VAT except (customs duties and Customs broker fees and any taxes or fees imposed by the receiving country of the order outside the Kingdom or the shipping company) .
Refund period of funds
Saudi Arabia: from one to 15 working days, depending on the bank being dealt with .
Kuwait: from one to 15 working days depending on the bank being dealt with .
Return policy
1-if the customer wants to refund the amount and return the order, the delivery value, which is 22 riyals, will be deducted from it, provided that the product is in its original condition within a maximum period of 7 days with sending an explanatory video of the products on WhatsApp
2-if the customer wants to exchange or return and the order status is (delivery is in progress), the amount will be refunded and the delivery fees will be deducted
Return policy
:Lavish company covers all return costs in the following cases, provided that no later than 48 hours from the receipt of the order
Receipt of a damaged product .
Receipt of a different product than required .
The order arrived minus one or more products .
The order arrived with an increase of one or more products over the paid one .
How to apply for a refund
:First: you need to contact customer service on WhatsApp +966568950078 or via the unified phone of lavish company
Second: you need to provide the following
A copy of the invoice or order number .
Photos of products .
A copy of the receipt box
Keep all the products with you even the defective ones
The due period for the refund claim is 48 hours from the date of arrival of the order
Third: customer service representatives will analyze your order, and in case all the conditions match, a new bill of lading will be issued to you by e-mail registered in the order, after which you will need to print the policy and deliver it to the branch of the delivery service provider to which you will be directed by customer service. We cannot guarantee that the returned product will be received through the delivery company at the door of the House
Fourth: as soon as your returned shipment arrives to us, it will be confirmed that it matches the submitted order and then create a cashback request for you on the same medium as the payment was made. Usually the cashback process takes from 1 to 15 working days depending on the bank with which it is handled
Payment methods available in the lavish store
.Credit card: you can use your credit card such as (Visa, Mastercard, benefit pay – net to pay your purchases in advance, or via Mada card)
Pay on cash
Payment through Apple pay